Shipping
Shipping is a crucial part of delivering your purchases to you promptly and efficiently. Please review the following information regarding our shipping policy:
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Order Processing Time: We strive to ship all orders within 1 business day from the time the order is placed. Our dedicated team works diligently to ensure your items are packed securely and dispatched promptly.
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Worldwide Shipping: We are proud to offer shipping services to virtually any address in the world. However, please note that there may be restrictions on certain products, and some items may not be eligible for international shipping. If any such restrictions apply to your desired purchase, it will be indicated on the product page.
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Shipping and Delivery Estimates: Once you place an order, we will provide you with estimated shipping and delivery dates based on the availability of your items and the shipping options you select during checkout. Depending on the shipping provider you choose, shipping date estimates may be displayed on the shipping quotes page.
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Weight-Based Shipping Rates: Our shipping rates are calculated based on the weight of the items you order. The weight of each product can be found on its respective detail page. To align with the policies of the shipping companies we work with, all weights will be rounded up to the next full pound.
We are committed to delivering your purchases in a timely manner and at the best possible shipping rates. Our shipping partners are reliable and experienced in handling packages with care.
Should you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. They will be happy to provide any additional information you may need.
We appreciate your trust in our services and look forward to serving you with our shipping expertise.
Returns Policy
At Leos Imports, we strive to ensure your complete satisfaction with every purchase you make. However, we understand that there may be instances where you may not be entirely happy with the quality of the item you received. In such cases, we are here to assist you.
If you find yourself unsatisfied with your purchase, we kindly ask you to reach out to our customer support team within 30 days of your original purchase date. They will guide you through the return process and help you choose the most suitable solution. We offer three options for your convenience: a replacement, merchandise exchange, or store credit.
To be eligible for a return, it is important to ensure that the item is in pristine condition, as if it were new, and that the original tags remain securely attached. This means that the item should not have been worn or used. We kindly request your cooperation in adhering to this condition to facilitate a smooth return process.
To initiate the return, please contact our customer support team, who will provide you with a return authorization. This authorization will be sent to you via email and will include further instructions on how to proceed. Our team is dedicated to ensuring that your return experience is as hassle-free as possible.
If you have any questions or require additional assistance, please do not hesitate to contact our customer support team. We are here to address any concerns or inquiries you may have. Your satisfaction is our top priority, and we will make every effort to resolve any issues and ensure your shopping experience with Leos Imports is a positive one.
Freight charges, however are non-refundable and return shipping fees apply. Please do not send us back merchandise without the proper return for exchange authorization.
Special Orders are not refundable.
